Washington (CNN) -- The White House says its review of a long-standing policy not to send condolence letters to the families of military suicide victims should "hopefully" conclude "shortly."
White House press secretary Robert Gibbs said the president himself asked for the review, with Gibbs telling reporters at the White House briefing on Wednesday, "If the president didn't care, the policy would remain unchanged and unexamined."
The protocol dates as far back as the Clinton administration. But now, some military families, including the Keesling family of Indiana, believe the policy needs to be changed.
In June, 25-year-old Army Spc. Chancellor Keesling shot and killed himself in Iraq. His parents, Gregg and Jannett, eventually set up a memorial wall in their home, leaving space for what they thought would be a condolence letter from the commander in chief.
It never came.