Interested Parties Memo: Fighting Hurricane Helene Falsehoods with Facts

Senior Advisor to the President and Communications Director Ben LaBolt, and Director of Digital Strategy Christian Tom

Under President Biden and Vice President Harris’s direction, the Administration has mobilized a robust, intensive, and whole-of-government effort to respond to the impacts of Hurricane Helene. This includes extensive pre-landfall preparations, as well as an immediate surge of additional resources and personnel to impacted communities. More than 6,400 Federal personnel are on the ground, and more than $110 million in Federal assistance has been given to survivors, with more to come. We are sparing no resource as we work to ensure communities across the Southeast have prompt access to Federal resources that will enable them to both purchase essential items and begin their road to recovery and rebuilding.

Unfortunately, as our response and recovery efforts continue, we have seen a large increase in false information circulating online related to the federal response to Hurricane Helene. A number of scam artists, bad-faith actors, and others who want to sow chaos because they think it helps their political interests are promoting disinformation about the recovery effort, including ways to access critical and live-saving resources. This is wrong, dangerous, and it must stop immediately.

Combatting misinformation and disinformation is always important – but it is especially important when responding to disasters like Hurricane Helene. In fact, disinformation after a hurricane or other natural disaster can discourage people from seeking critical assistance when they need it most. It is imperative that we encourage impacted residents to register for FEMA assistance, not discourage it, by allowing falsehoods to spread.

Leaders from across the country, including local, state, and federal elected officials in both parties, are pleading with people to stop sharing “this junk.”

1. CNN: With misinformation swirling in Hurricane Helene’s wake, officials urge residents to ‘stop this conspiracy theory junk’
2. HuffPost: North Carolina Republican Pleads To End Right-Wing Conspiracy Theories About Helene Disaster Recovery
3. The Hill: Tennessee mayor on FEMA attacks post-Helene: ‘Quit spreading those rumors’
4. WVLT: ‘A lot of misinformation’ | Gov. Lee, FEMA address donation rumors

Here are some of the falsehoods being spread online – and the facts we are fighting back with:

FALSEHOOD: Disaster relief funds were used on immigrants in the U.S. illegally.

FACT: No money is being diverted from disaster response needs. None. FEMA’s disaster response efforts and individual assistance is funded through the Disaster Relief Fund, which is a dedicated fund for disaster efforts. Disaster Relief Fund money has not been diverted to other, non-disaster related efforts.

1. Washington Post: No, Biden didn’t take FEMA relief money to use on migrants — but Trump did
2. NBC News: False claims about FEMA disaster funds and migrants pushed by Trump
3. CNN: ‘This is FALSE’: White House responds to Trump’s FEMA disaster relief claims

FALSEHOOD: FEMA is in the process of confiscating Helene survivor property. If I apply for disaster assistance and my land is deemed unlivable, my property will be seized.

FACT: FEMA cannot seize your property or land. Applying for disaster assistance does not grant FEMA or the federal government authority or ownership of your property or land.

1. Verify: No, the government isn’t seizing land in Chimney Rock, N.C., and bulldozing the town

FALSEHOOD: FEMA will only provide $750 to disaster survivors to support their recovery.

FACT: This is a type of assistance that you may be approved for soon after you apply, called Serious Needs Assistance. It is an upfront, flexible payment to help cover essential items like food, water, baby formula, breastfeeding supplies, medication and other emergency supplies. There are other forms of assistance that you may qualify for to receive, and Serious Needs Assistance is an initial payment you may receive while FEMA assesses your eligibility for additional funds. $750 is what is immediately available to eligible survivors. In addition, survivors may qualify for more FEMA financial assistance, including to repair storm-related damage to homes and property, find a temporary place to stay, and receive compensation for lost crops and livestock.

FALSEHOOD: FEMA and the FAA are restricting air space in North Carolina, preventing private citizens from delivery relief.

FACT: There are no airspace restrictions in place in North Carolina as rescue efforts continue because of Hurricane Helene. Pilots looking to come into Asheville or Rutherford airports need to reach out to the airport for permission to land. The FAA is working with local authorities to ensure rescue efforts happen safely.

The Biden-Harris Administration continues to work via the official White House digital channels to inform the public of the response and recovery efforts to dispel the misinformation being shared, with higher volume on X than other platforms. Updates will continue to be shared about the volume and scope of federal aid being delivered.

The Biden- Harris Administration is also engaging trusted online publishers and influencers to connect with FEMA as a way to meet people where they are and provide them with accurate information. One example of this partnership includes MeidasTouch: Trump lies instantly debunked by FEMA spokesperson. This digital video resulted in reach across both digital and traditional media, including a local Alabama newspaper combatting misinformation.

In addition, the White House will leverage our opt-in SMS messaging platform to share messages to those in affected areas. SMS is a more resilient form of communication where data connectivity might still be recovering, and this is a further example of using all parts of digital communications to reach people who need information and assistance. 

More information on Hurricane Helene falsehoods and facts can be found here: https://www.fema.gov/disaster/current/hurricane-helene/rumor-response